Help & FAQ

After registering, go to Settings → Business profile to add your business name and brand colour. Then go to Settings → Services to add the services you offer, and Settings → Staff to add yourself and any team members. Your booking page is immediately live at appti.net/book/your-business-name.

Share the link to your booking page anywhere — your website, email signature, social media, or a QR code. The link is shown in Settings → Business profile. You can also embed a booking button on your website.

Yes. The Pay As You Go plan is free — you only pay when SMS or email reminders are actually sent. You can take unlimited bookings with no monthly cost. Add credits to your account when you're ready to start sending reminders.

Clients visit your booking page, choose a service, pick a date and time, enter their details, and confirm. They immediately receive a confirmation email with a calendar invite attached.

Yes. In Settings → Booking rules, turn on "Require manual confirmation". New bookings will show as Pending in your dashboard until you confirm them. The client receives a confirmation email only after you approve.

You can allow or disallow client cancellations in Settings → Booking rules. If enabled, clients can cancel via a link in their confirmation email, up to a set number of hours before the appointment.

Every confirmed booking sends the client (and you, via the dashboard iCal feed) a calendar invite. As the business owner, go to Settings → Business profile to find your personal calendar subscription link — add it to Apple Calendar, Outlook, or Thunderbird for automatic syncing.

Go to Settings → Reminders to configure your reminder templates. You can add multiple reminders — for example, an email 24 hours before and an SMS 1 hour before. Reminders fire automatically for every confirmed appointment.

Standard SMS messages are 160 characters maximum per segment. Messages longer than 160 characters are sent as multiple segments and count as multiple messages for billing purposes. The reminder editor shows a character count to help you stay within one segment.

In your reminder message, you can use: {{client_name}}, {{business_name}}, {{service_name}}, {{staff_name}}, {{time}}, {{date}}, and {{cancel_url}}. These are replaced with the actual booking details when the reminder is sent.

Reminders will not be sent if your credit balance is insufficient. You'll see a warning on your dashboard and billing page when the balance is low. Top up your credits at any time from the Billing page.

Credits are pre-purchased and deducted as messages are sent. On the Pay As You Go plan, every message costs credits. On Starter and Pro plans, your included monthly bundle is used first — credits are only deducted once the bundle is exhausted. Credits never expire.

Pay As You Go: SMS $0.120/message, Email $0.0050/message. Starter ($29/month): 150 SMS and 500 emails included, then $0.080/SMS and $0.0030/email. Pro ($79/month): 500 SMS and 2000 emails included, then $0.060/SMS and $0.0020/email.

Yes, at any time. When upgrading, you're charged the prorated difference for the remaining days in your billing cycle. When downgrading, the unused portion of your current plan is credited to future invoices. Changes take effect immediately.

All payments are processed by Stripe, a certified PCI-DSS Level 1 payment provider. Appti never stores your card details. Payments are secured with industry-standard encryption.

Yes. The booking page is fully responsive and designed to work on any device — phone, tablet, or desktop.

Yes — link to your Appti booking page from your website, or use a "Book now" button that opens it. An embeddable widget for dropping directly into your site is coming soon.

Client booking data is stored securely in encrypted databases hosted in Australia (Sydney region). We do not sell or share client data with third parties. See our Privacy Policy for full details.